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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines (PLEASE CHECK SPAM/JUNK FOLDER IF MISSING)

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • We do not charge for return journeys for product exchanges
  • We charge £12 for product returns if no exchange required (removed from your refund)
  • We charge nothing for product outward journeys (to you)

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 3 working days.